First I would like to say we order from Westshore Pizza for many years now, never have we had a problem with the customer service. I called and was immediately put on hold for almost 10 minutes when I called back I asked if they were busy and about how long it would be for delivery because she said yeah we’re busy and then said what do you want. I reiterated I need to know how long it’s going to take just a rough timeframe and she just very abruptly said “normal time what do you want”. I gave her my order she said wait and went off the phone for a little bit and came back and said cash or charge and I said are you speaking to me now and she said yes very nasty and at that point I said why are you being so aggressive I’m just trying to order a pizza. She said you’re the one that’s being rude LOL I told her to cancel my order she said fine and hung up on me. I eventually called back and asked to speak to the manager and she said she was the manager. She put me on the phone with somebody else who was more than polite took my order gave a timeframe for delivery it literally took her about a minute to get my order in and let me know the food will be there in about 45 minutes. Worst customer serviceI ever had with the first lady and the next lady was excellent at her job. With that said westshore pizza is delicious and awesome but you need a new manager!!! P.S. it’s been about six months since we have been at Westshore pizza and decided to give it another try whoever answered the phone was very charming and promptly took our order and as always the food was delicious. I’m glad we gave West shore another chance! hopefully we won’t have the same manager that young lady from earlier again because we will definitely be ordering from now on we missed eating at Westshore pizza . Thank you for the delicious meal!
Awesome food great service Tracy is fantastic with customers always friendly and helpful at suggesting what we should try on their menu!! All I can say is yummy!!